Frequently Asked Questions

General

What is SPC Flooring?

SPC (Stone Polymer Composite) flooring is a modern, durable option that combines natural wood’s beauty with vinyl’s practicality. It features a rigid stone polymer composite core for strength and stability, offering better support underfoot and a denser feel similar to hardwood.

Is SPC Flooring environmentally friendly?

– FloorScore Certified: Ensures compliance with indoor air quality (IAQ) standards.

– Formaldehyde Emissions: Products undergo rigorous testing to ensure low formaldehyde emissions, contributing to a healthier indoor environment.

– Environmental Impact: Kasabono is committed to minimizing environmental impact by providing certified flooring that aligns with sustainability goals

Does Kasabono SPC Flooring hold up to dogs and scratching?

Our SPC flooring features a highly durable 6.5mm construction that mimics natural oak while offering exceptional scratch resistance. The antibacterial acoustic padding provides extra comfort and noise reduction—perfect for homes with furry companions. You can always order a sample to see the durability for yourself!

Do you charge sales tax?

We are required to charge sales tax on orders to most states. The tax will be calculated based on the local sales tax rate associated with your shipping address and will be reflected during checkout.

Shipping & Orders

What is your return policy?

We offer a 3-day return policy and satisfaction guarantee. If you decide you do not want your floor for any reason, we will arrange to have the product picked up and returned. Returns must be authorized by Kasabono, and the flooring must be in its original condition.

How long does it typically take to process and deliver an order?

Order processing times typically range from 2 business days. Once your order has been processed, delivery times will vary depending on your location and the shipping method selected.

For larger freight orders, shipping times typically range from 3 to 7 business days.

For smaller sample orders, shipping times typically range from 2 to 5 business days.

Where is my order? How do I track my order?

To check on your order status, send us an email at contact@kasabono.com.

Cleaning & Maintenance

Are there any cleaning products or methods that should be avoided?

Avoid using abrasive cleaners, harsh chemicals, solvent-based cleaners, or wax polishes, as these can damage the wear layer of your SPC flooring. Also, avoid using excessive amounts of water, and never flood the floor. We also recommend avoiding steam mops.

How should spills and stains be addressed on SPC Flooring?

Regular sweeping or vacuuming is recommended. For deeper cleaning, use a damp mop with a mild pH-neutral cleaner specifically designed for vinyl flooring.

Do I need special maintenance for high-traffic areas or commercial installations?

For high-traffic areas or commercial installations, consider using a thicker wear layer SPC flooring. Regular cleaning is crucial. Using floor mats at entrances can also help prevent dirt and grit from scratching the surface. For commercial spaces, a regular maintenance schedule and potentially a professional cleaning service may be beneficial to preserve the floors lifespan.

Installation

Can I install SPC Flooring myself, or should I hire a professional?

Yes, SPC flooring is designed for easy DIY installation with its click-lock system. However, professional installation is also an option for those who prefer it.

Do I need underlayment?

We recommend using a quality underlayment for added comfort and sound absorption. We offer a compatible underlayment option, designed to work perfectly with our SPC flooring.

Can SPC flooring be installed over existing floors?

SPC flooring can be installed over most smooth and level existing floors, such as tile, concrete, and vinyl. However, it’s essential to ensure the existing floor is clean, dry, and free of any major imperfections.